Silentnight Malaysia (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silentnight.com.my, purchase our products, or interact with our services.
This Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, billing address, and delivery address
- Account Information: Username, password, and account preferences (if you create an account)
- Payment Information: Credit card details, billing information, and transaction history
- Purchase History: Records of products purchased, order details, and warranty information
- Communication Records: Correspondence with customer service, feedback, and inquiries
- Marketing Preferences: Your choices regarding promotional communications
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, and referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
1.3 Information from Third Parties
We may receive information about you from:
- Payment processors and financial institutions
- Delivery and logistics partners
- Social media platforms (if you interact with us on social media)
- Marketing and analytics service providers
2. How We Use Your Information
We use your personal information for the following purposes:
2.1 Order Processing and Fulfilment
- Processing and completing your orders
- Coordinating product delivery and installation
- Managing returns, exchanges, and warranty claims
- Sending order confirmations and shipping updates
2.2 Customer Service
- Responding to your inquiries and support requests
- Providing product information and recommendations
- Resolving complaints and disputes
- Conducting customer satisfaction surveys
2.3 Marketing and Communications
- Sending promotional offers, newsletters, and product updates (with your consent)
- Notifying you about special sales and new product launches
- Personalising marketing content based on your preferences
- Administering contests, promotions, and loyalty programs
2.4 Website Improvement and Analytics
- Analysing website usage patterns to improve user experience
- Testing new features and functionality
- Monitoring website performance and security
- Understanding customer preferences and shopping behaviour
2.5 Legal and Security Purposes
- Complying with legal obligations and regulatory requirements
- Preventing fraud and unauthorized transactions
- Protecting our rights, property, and safety
- Enforcing our terms and conditions
3. Legal Basis for Processing (PDPA Compliance)
Under the Malaysian Personal Data Protection Act 2010, we process your personal data based on:
- Consent: You have given explicit consent for specific purposes
- Contract Performance: Processing is necessary to fulfil our contract with you
- Legal Obligation: We are required to process data to comply with Malaysian laws
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights are protected
4. How We Share Your Information
We may share your personal information with the following parties:
4.1 Service Providers
- Payment Processors: To process transactions securely
- Delivery Partners: To fulfil and deliver your orders
- IT Service Providers: For website hosting, maintenance, and security
- Marketing Agencies: To assist with promotional campaigns (with your consent)
- Customer Service Platforms: To manage communications and support tickets
4.2 Business Partners
- Authorised retailers and distributors
- Manufacturers and suppliers for warranty purposes
4.3 Legal Requirements
We may disclose your information when required by law, including:
- Complying with court orders or legal processes
- Responding to government or regulatory requests
- Protecting against fraud or security threats
- Enforcing our legal rights
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality (e.g., shopping cart, account access)
- Performance Cookies: Help us understand how visitors use our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your online activity to deliver relevant advertisements
5.2 Managing Cookies
You can control cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. Most browsers allow you to:
- View and delete cookies
- Block third-party cookies
- Block cookies from specific websites
- Receive notifications when cookies are set
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- SSL/TLS encryption for data transmission
- Secure payment processing systems
- Regular security audits and updates
- Access controls and authentication procedures
- Employee training on data protection
- Secure data storage and backup systems
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:
- Account Information: Retained while your account is active and for a reasonable period afterward
- Transaction Records: Retained for 7 years for accounting and tax purposes
- Marketing Data: Retained until you withdraw consent or unsubscribe
- Legal Records: Retained as required by Malaysian law or for legitimate business purposes
8. Your Rights Under PDPA
Under the Malaysian Personal Data Protection Act 2010, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal data
- Right to Withdraw Consent: Withdraw your consent for marketing communications at any time
- Right to Data Portability: Request transfer of your data to another service provider (where applicable)
- Right to Limit Processing: Request limitation of processing in certain circumstances
- Right to Complain: Lodge a complaint with the Personal Data Protection Commissioner of Malaysia
To exercise any of these rights, please contact us using the details provided in Section 11.
9. Third-Party Links
Our website may contain links to third-party websites, plug-ins, and applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Silentnight Malaysia
Phone: 03-6136 6055
Website: https://silentnight.com.my
Business Hours: Please refer to our website for current operating hours
For PDPA-related inquiries, you may also contact:
Personal Data Protection Commissioner of Malaysia
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website with a new “Last Updated” date
- Sending you an email notification (if you have provided your email address)
- Displaying a prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
13. Consent
By using our website, purchasing our products, or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services or provide us with your personal information.